Account Manager

Remote
Full Time
Mid Level
Our Team
Recover is a growing small business, and we’re looking for a dynamic individual to join our team as an Account Manager.  As a mission-driven company, we’re passionate about what we do and how we do it, and we pride ourselves on a collaborative team atmosphere where everyone wears a lot of hats. 

Position Summary
The Account Manager is responsible for managing and growing wholesale customer relationships for Recover Brands and Headsweats. This role serves as a primary point of contact for B2B customers and plays a critical role in driving revenue growth, delivering exceptional customer service, and supporting the overall success of the sales organization. This is a dynamic, customer-facing position that requires strong communication skills, organization, attention to detail, and a passion for building long-term relationships. The ideal candidate is highly motivated, service-oriented, and excited to contribute to the growth of two mission-driven brands within the running, outdoor, collegiate, corporate, and specialty retail markets. The Account Manager serves as both an account manager and business development representative, responsible for growing existing customer relationships while identifying and developing new sales opportunities.

This is a full-time, remote position, preferably based in western North Carolina.

Key Responsibilities
  • Wholesale Account Management
    • Manage and grow a portfolio of B2B wholesale accounts.
    • Serve as the primary point of contact for assigned customers.
    • Develop strong customer relationships and identify opportunities for growth.
    • Maintain regular communication with customers regarding products, programs, inventory, and promotions.
    • Ensure customer needs are addressed in a timely and professional manner.
  • Customer Service
    • Deliver exceptional customer service and support.
    • Resolve customer issues and coordinate solutions with internal teams.
    • Ensure a positive customer experience throughout the sales process.
    • Build trust and long-term loyalty with customers and partners.
  • Sales & Business Development
    • Support and follow up on inbound sales leads.
    • Identify and pursue new business opportunities within target markets.
    • Conduct outreach to prospective customers through phone, email, networking, referrals, and industry events.
    • Expand sales within existing accounts through upselling and cross-selling opportunities.
    • Support company growth initiatives and strategic sales priorities.
  • Trade Shows & Industry Events
    • Represent Recover Brands and Headsweats at trade shows, conferences, and industry events.
    • Assist with booth setup, customer meetings, and lead generation activities.
    • Follow up on leads and opportunities generated through events.
  • Consumer & Brand Activations
    • Support consumer-facing events and brand activations.
    • Represent the brands in a professional and engaging manner.
    • Assist with event execution and customer engagement initiatives.
  • Marketing Collaboration
    • Work closely with the marketing team on B2B marketing initiatives.
    • Provide customer insights and market feedback to support marketing campaigns.
    • Support the development and execution of wholesale sales programs and promotional efforts.
  • Cross-Functional Collaboration
    • Work closely with the NG Labs Customer Success and Operations teams to ensure excellent service and order fulfillment.
    • Communicate customer needs and feedback to internal stakeholders.
    • Support continuous improvement initiatives across the organization.

Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or a related field preferred
  • 1–2 years of experience in sales, account management, customer service, or a related field
  • Experience building customer relationships and supporting business development initiatives is a plus

Skills & Abilities
  • Proficiency in Microsoft Office, including Excel, PowerPoint, and Outlook
  • Ability to manage customer information, sales activities, and account documentation accurately and efficiently
  • Strong verbal and written communication and interpersonal skills
  • Excellent organizational skills with strong attention to detail and follow-through
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Self-motivated and able to work independently with limited supervision
  • Collaborative team player with a professional, customer-focused approach
  • Ability to build and maintain strong customer relationships while identifying growth opportunities

Physical Requirements
  • Prolonged periods of sitting and working on a computer
  • Ability to travel to customer locations, tradeshows, and industry events as needed
  • Ability to work occasional evenings and weekends as business needs require

What We Offer
  • Competitive Pay – We believe in rewarding success and showing our employees just how much, they’re valued in a variety of different ways, including compensation.
  • Health and Wellness – There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
  • Time away from work – Sometimes we need time away to be with family, enjoy our hobbies, focus on our health or just simply recharge.  We are committed to helping our employees create a work-life harmony!
  • Growth and Development – We are constantly seeking to offer opportunities and support for personal and professional development.
  • Financial planning and wellbeing – No matter what financial goals our employees have set, we want to help them get there.  We offer access to benefits, programs and education to help our employees to protect income, pay for expenses and invest in the future.  Including a generous 401(k) match!
  • Extras, discounts, and perks – Generous discounts to our company and related companies, is just one of the cool extras we offer!
  • Equal Opportunity Employment
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